Tip #67: Elevator Music

If we’re doing a conference call, either get there before me or allow me a way to turn off the damned Muzak-on-hold while I wait for you to show.

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14 Comments

Filed under Meetings, Phone

14 responses to “Tip #67: Elevator Music

  1. I’d include all participants in conference calls on this one too. Inevitably, someone needs to go find another participant, research something, etc., and leaves us listening to their hold music.

    My company is also guilty of this, I’m sorry to say. And I’m in no position to change it.

    Hold music should be for while I’m waiting in a call queue, and only then, because it serves the purpose of letting me know I still have a connection. Other than that, KILL IT!

  2. Mike

    I agree with you on a lot of things that you post on this site, but this seems a bit high maintenance.

  3. @Mike

    Hit “Mute” instead of “Hold”. Doesn’t take a genius to figure out, even a PR person should be able to figure it out.

  4. Actually, folks, I’m talking about the music that conference bridges have when they’re waiting for the organizer to join. Don’t use one that has hold music that can’t be turned off! They’re awful.

  5. Glen

    I’m not going to object to your right to gripe about awful hold music, Rafe — I’ll gripe about it with you — but to expect that PR pro you’re dealing with has any control over that is unrealistic.

    1. There’s rarely an option to turn it off.
    2. The people pitching you rarely make the conference service buying decision.
    3. If they do, they’re probably choosing based on price, not hold music.

    As for getting there before you: Absolutely. I agree with Chris too. Everybody involved in the call needs to get there on time. There’s no excuse for wasting your time.

  6. It could be worse. Honest. I spent a year in Malaysia and there, every phone seems to have monophonic hold music that sounds like it’s coming out of a musical birthday card. Even the taxi companies have this. My own home and office phones had it too though I tried not to subject people to it.

    They all play the same song too: Oh When the Saints. I shudder just thinking about it.

  7. Kmclaughlin

    Question for Rafe — if you had to be on hold for 2+ minutes, what would be your ideal hold song?

  8. The sound of SILENCE.

    When I’m on hold, I answer emails, write other stories, do research reading, etc. I don’t want a soundtrack for that.

  9. I’m with you on that, Rafe. Silence and maybe a high beep when someones joins.

    BTW, I suggest you’ll apply your tip #78 to your post here: “If we’re are” …

    :)

  10. @civax: Yoikes! Fixed. Thanks.

  11. Might have sent you this one before, but a while back I remixed the FreeConferenceCall.com hold music for this exact reason.

    • That is truly awful. What possessed you?

      • Aw, c’mon — you’ve gotta admit it’s better than the original! We hear this song so much around the office it would actually get stuck in people’s head. Once that happened, it was a short leap to think “this needs a better beat”. :)

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